Call 01206 585439
Email order@ate-uk.com

All orders placed by 3.30pm are delivered using our Earybird delivery service which guarantees UK delivery before midday the next working day (delivery to the Highlands, Islands and Southern Ireland normally take 2 days)

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Customer Service

Shipping & Delivery
All orders are shipped using our Earlybird next day delivery service, which guarantees all orders placed by 3.30pm are shipped the same day for delivery the next working day by 12.00 noon throughout mainland UK (excluding the Scottish Highlands or Southern Ireland where delivery may take 2 days). If a mobile number or email address is provided we will text or email a delivery time for your convenience.  Premium services such as before 10.00am and Saturday delivery are available at extra cost. For International deliveries, please enquire as to costs and delivery schedules.
All orders are shipped using recycled materials where possible and new ATE cartons to ensure your goods arrive in pristine condition. All box fill packaging is produced on site from waste cardboard thus ensuring our packing department is as efficient and environmentally friendly as possible.
Privacy & Security
ATE take your privacy seriously and do not disclose customer information to any third party except where a delivery address needs to be disclosed for a necessary third party delivery. Please see our separate Privacy Policy for more information.
Returns & Replacements
We understand that sometimes goods need to be returned or replaced, and our returns procedure is designed to make this as smooth as possible. In the event of goods needing to be returned, please contact ATE to obtain  a returns form, which must be completed and sent back with the returned goods to assist processing. In the event of goods deemed faulty or defective, ATE must be notified within 5 days of delivery. ATE will replace or refund such goods as soon as is reasonably practical. ATE will only accept goods back for refund if they are in the same condition as when they were supplied. Goods wrongly ordered may be returned for credit up to 28 days from date of delivery and must be returned at the buyers expense. ATE reserve the right to levy a 20% handling fee on such goods. 
Ordering
Goods may be ordered by by entering the quantity required and adding to your trailer. When ready you should click 'proceed to checkout', where you can then enter your delivery details and review and select your preferred delivery service. Orders can also be placed by phone, email or fax.
Payment, Pricing & Promotions
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Viewing Orders
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Updating Account Information
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