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ATE (UK) LTD Returns and Refunds Policy

We understand that from time to time you may wish to return a product to us. We like to make things as easy as possible for our customers so we have created this 30 day returns policy to enable you to return products to us in appropriate circumstances. This policy relates to all goods offered for sale by ATE UK Ltd. Please read the following notes carefully to ensure you understand the policy.

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect and only returned once discussed with ATE and a Returns Authorisation number issued by us to you.

You must return the item within 30 days of your purchase


How to Return an Item - Consumer

  1. If you are a consumer, you have a legal right to cancel your contract with ATE by giving ATE written notice at any time up to 14 days after ATE delivers the goods to you.

  2. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. (See notes for manufacturer defect returns below.)

  3. You must return the item within 30 days of receiving the goods.

  4. You must email returns@ate-uk.com, completed with details of the item or items that you would like to return. ATE will then respond and discuss the requested return.  Assuming the request meets ATE’s returns policy, a Returns Authorisation Reference Number will be issued and must be included with the goods when they are returned.

  5. You must return the goods at your own cost and the goods will be at your own risk during transit, if collection is booked on your behalf by ATE, you will be charged no less than £15.00 or to the carriers’ collection surcharged rate if higher.

  1. ATE will refund you the price you paid for the goods, together with any delivery charges if arranged by the customer, within 14 days of receiving the goods.

  2. Unfortunately, we cannot accept returns for goods which are not an ATE stock line.

  3.  

How to Return an Item - Business

  1. ATE will only accept return of goods for credit within 30 days of delivery and which are returned in the same condition as that in which they were supplied.

  2. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.

  3. Businesses must email returns@ate-uk.com completed with details of the item or items that they would like to return. ATE will reply and discuss the requested return and assuming the request meets our returns policy, a Returns Authorisation Reference Number will be provided that must be included with the goods when they are returned.

  4. You must return the goods at your cost. The goods will be at your own risk during transit, if collection is booked on your behalf by ATE, you will be charged no less than £15.00 or to the carriers’ collection surcharged rate if higher.

  5. ATE reserves the right to levy a 20% handling charge in respect of such goods.

  6. ATE will refund the price you paid for the goods, within 30 calendar days of receipt of goods.

  7. Unfortunately, we cannot accept returns for goods which are not an ATE stock line.

  8.  

How to Return a Faulty or Damaged Item

ATE prides itself on providing good quality equipment, however, from time to time it is inevitable that manufacturing faults will occur or that an item will be damaged in transit. In order for us to rectify this for you as soon as possible please follow the process below.

  1. If your item, or the packaging for your item, is visibly damaged when it is delivered to you please ensure the courier notes this and that you sign for the item as damaged. You should then contact ATE immediately, with photos of the damage if possible.

  2. If you discover a fault with an item you should email returns@ate-uk.com with details of the item or items that you would like to return. ATE will discuss this with you and reply with a Returns Authorisation Number which must be included with the goods when they are returned.

  3. ATE will arrange a collection with our preferred courier and notify you of when the item will be collected. This collection will be within usual office hours and should the collection fail because the item is not made available to the courier you will be responsible for the cost of returning the item charged at no less than £15.00 or to the carriers’ collection surcharged rate if higher.

  4. Should you require a replacement immediately you will need to place a new order for this. Free of charge replacements will not be sent prior to the faulty item being received by ATE.

  5. Once the item is received by ATE, it will be inspected and if the item is found to be faulty your account will be credited (credit account customers only) or you will receive a refund to whichever payment method you used to purchase the item.

  6. If the item is deemed to be in reasonable working order you will be liable for the cost of returning the item to yourself.

Where you return goods in contravention of this policy or where you do not have any other legal right to return the product:

  1. We reserve the right to refuse to refund the goods.

  2. We reserve the right to retain the goods until such time as we receive payment for any additional charges relating to re-delivery of the returned goods.

 

Updated by Giles O'Sullivan-Wade on 19th March 2019.

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